# OPS-20 Managing Incidents - Implementation

- Domain: OPS – Operations
- Since C5:2020: new in C5:2026
- Web page: https://c5.patrickscheid.de/en/ops-20/

## Basic criterion

### OPS-20.01B

The cloud service provider identifies, records, classifies, prioritises, and addresses incidents according to the policies and procedures for the identification and management of incidents and crashes (cf. OPS-19).

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Source: BSI C5:2026, machine-readable edition v1.0.1, © Federal Office for Information Security (BSI) 2026, reproduced unchanged under CC BY-ND 4.0 (https://creativecommons.org/licenses/by-nd/4.0/). Change notes: BSI C5:2026 Changelog, © BSI 2026, CC BY-ND 4.0. Unofficial presentation, not affiliated with BSI.