COM-04 Information on Information Security Performance and Management Assessment of the ISMS

The top management of the cloud service provider is regularly informed about the information security performance within the scope of the ISMS in order to ensure its continued suitability, adequacy and effectiveness. The information is included in the management review of the ISMS. This management review is performed at least once a year.

The cloud service provider defines and implements technical and operational metrics that align with the organisation's business objectives, security requirements, and compliance obligations. These metrics are documented and included in the management review of the ISMS to ensure their continued suitability, adequacy, and effectiveness.

The responsible business units of the cloud service provider report at least annually to the top management on the the status and effectiveness of the policies and procedures that are relevant to the top management review of the information security management system. This reporting includes at least:

1. Implemented changes to address cybersecurity risks for the topic addressed in the policy or procedure;
2. Information security incidents for the topic addressed in the policy or procedure and the follow-up;
3. Performance of the internal controls regarding information security for the topic addressed in the policy or procedure; and
4. Planned changes for the topic addressed in the policy or procedure to address cybersecurity risks and information security and cybersecurity.